Services Outsourcing teams across Southeast Asia

AI implementation that improves delivery quality and speed.

We help outsourcing SMEs deploy AI copilots, workflow automation, and knowledge systems with practical governance—so improvements are measurable and clients can trust the result.

What we implement

Designed for outsourcing realities: multi-client delivery, tight SLAs, quality requirements, and fast onboarding.

AI for Customer Support & CX Operations

Copilots and automation that help agents respond faster and more consistently—grounded in client knowledge and quality standards.

  • Suggested replies grounded in client KBs
  • Ticket summarisation, classification, and routing
  • Real-time QA for tone, accuracy, and compliance

Back-Office Workflow Automation

Automate repetitive, SLA-bound tasks with human-in-the-loop controls and auditability.

  • Document extraction, validation, and routing
  • Email triage and structured handoffs
  • Approvals, fallbacks, and audit trails

Creative & Design Ops AI

Increase creative throughput while maintaining client-specific brand consistency across accounts.

  • Brief summarisation and production checklists
  • Brand guideline QA and consistency checks
  • Metadata tagging and content organisation

Knowledge Systems for Distributed Teams

Retrieval systems that make information accessible, accurate, and permissioned—without leaking across clients.

  • Multi-client knowledge separation
  • Search across documents, briefs, and guidelines
  • Versioning and governance for shared content

Governance & Safety

Practical controls for privacy, client data separation, and risk—aligned to how outsourcing teams actually operate.

  • PII-safe processes and access controls
  • Evaluation pipelines and change control
  • Operational monitoring and incident playbooks

Rapid Pilot (2–3 weeks)

A focused prototype that proves value quickly, paired with a concrete path to production.

  • One high-value workflow
  • Baseline and success metrics
  • Production rollout plan
Scope a pilot →

Not sure where to start?

Get a quick workflow assessment. We’ll map 1–2 high-impact opportunities and a practical pilot plan.

Get a workflow assessment