What we implement
Designed for outsourcing realities: multi-client delivery, tight SLAs, quality requirements, and fast
onboarding.
AI for Customer Support & CX Operations
Copilots and automation that help agents respond faster and more consistently—grounded in client
knowledge and quality standards.
- Suggested replies grounded in client KBs
- Ticket summarisation, classification, and routing
- Real-time QA for tone, accuracy, and compliance
Back-Office Workflow Automation
Automate repetitive, SLA-bound tasks with human-in-the-loop controls and auditability.
- Document extraction, validation, and routing
- Email triage and structured handoffs
- Approvals, fallbacks, and audit trails
Creative & Design Ops AI
Increase creative throughput while maintaining client-specific brand consistency across accounts.
- Brief summarisation and production checklists
- Brand guideline QA and consistency checks
- Metadata tagging and content organisation
Knowledge Systems for Distributed Teams
Retrieval systems that make information accessible, accurate, and permissioned—without leaking across
clients.
- Multi-client knowledge separation
- Search across documents, briefs, and guidelines
- Versioning and governance for shared content
Governance & Safety
Practical controls for privacy, client data separation, and risk—aligned to how outsourcing teams
actually operate.
- PII-safe processes and access controls
- Evaluation pipelines and change control
- Operational monitoring and incident playbooks
Rapid Pilot (2–3 weeks)
A focused prototype that proves value quickly, paired with a concrete path to production.
- One high-value workflow
- Baseline and success metrics
- Production rollout plan
Scope a pilot →